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Charlotte, NC /

Experience Design: Micro-Delights & The Return of Craft

Skookum 201 S. Tryon 15th Floor, Charlotte, NC 28202 (map)

As we look to the future of experience design, we’re witnessing a revival of the notion of craft. Designers, product managers and engineers uniting, across disciplines, to create highly refined experiences, with details seemingly imperceptible to users while simultaneously foundational to the engagement. This brief talk will explore the rise of micro-delights, their use, and their role in defining the experiences of our shared future.

Chris Paul is Senior Vice President for Advisor and Investor Experience at LPL Financial. In this role, he and his team are focused on designing seamless, integrated experiences that empower LPL advisors and engage end investors. Chris and team are responsible for product user experience and design, experience strategy, experience innovation, and advisor and investor research and insight.

Chris has over two decades of experience designing enterprise and consumer software solutions. Prior to joining LPL, Chris was Director, User Experience and Information Development for IBM’s Collaboration Services and Social Business division. At IBM, he led the award-winning product design efforts for Connections, WebSphere Portal, Sametime and SmartCloud, among others.

Chris holds 17 patents for software innovations and was named an IBM Master Inventor for his contributions to IBM intellectual property portfolio.

Chris received his M.F.A. in Design from the Yale School of Art and his B.S. in Design from Eastern Michigan University. He lives in Waxhaw, NC with his wife, Danielle, two teenage children, and their 11 year old corgi, Murphy. In his spare time, Chris likes to abandon all modern technology by casting lead type and printing letterpress on a rebuilt 1964 Heidelberg Windmill.


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